Privacy policy
Last updated: October 2, 2026
ImportJoy (“the app”) is provided by Gradient Factor LLC (“we”). This policy explains what the app stores when a Shopify merchant installs it, why, and when it is deleted.
What the app stores
- Store details. Your shop’s myshopify.com domain and the access token Shopify issues to the app. Access tokens are encrypted before they are stored.
- Your import files and settings. The CSV files you upload or that the app fetches for you, your column mappings, templates, schedules and import history, including which products each import created or changed. The app keeps these so you can review, rerun and retry imports.
- Source connection details. For URL, FTP, FTPS and SFTP sources: the address and username, and the password the import used. Saved passwords are encrypted. Connection details typed into the import wizard are kept in server memory only while you work, and are deleted after an hour without use.
- Product data read from your store. The app reads products, variants, inventory, locations, collections and sales channels to plan and verify imports.
The app does not request access to customers or orders, and it does not store customer personal information. The app uses no analytics or tracking tools and sets no cookies.
How it is used
Only to run the imports you set up: planning changes, updating your products, checking the result, and running your scheduled imports. We don’t sell or rent this information, and we don’t use it for advertising.
Where it is stored
On servers run by Railway (railway.com) in the United States, in a PostgreSQL database. Railway keeps daily database backups for 30 days.
When it is deleted
- When you uninstall: the app stops all imports and schedules right away and deletes its access to your store.
- 48 hours after uninstall: Shopify sends the app a shop data deletion request, and the app deletes your store’s data, import files and history. If you reinstall before then, Shopify cancels that request.
- Backups: deleted data leaves the database backups when they expire, within 30 days.
- On request: email support@importjoy.com and we’ll delete your data.
Customer data requests and customer deletion requests sent by Shopify are recorded and answered; the app holds no customer personal information to return or delete.
Your rights
Depending on where you are, you may have the right to access, correct or delete your data, or object to how it is used. To use any of these rights, email support@importjoy.com. We answer within 30 days.
Changes
We’ll update the date at the top when this policy changes.
Contact
Gradient Factor LLC, 2269 Chestnut St #508, San Francisco, CA 94123, United States. Email: support@importjoy.com.